Sara Gohartoor

Digital Transformation Consultant

Digital Strategy & Planning · Business & Product Transformation

فارسی

About

Digital transformation, product management and business analysis specialist with 15+ years of experience in the IT, banking and financial services industry, working across digital transformation, strategic planning, business development, product management, process management and improvement, and performance management.

Experienced in designing and improving business processes, analyzing and developing digital products, identifying new business opportunities, translating business needs into digital solutions, planning and prioritizing product development, and capacity planning for technology teams.

Track record of collaboration with large organizations in the banking and IT industry, including projects in digital banking, internet banking, corporate banking, financial management and digital branch.

Able to bridge business strategy, product, process, technology and execution with a focus on improving customer experience, increasing organizational agility and creating business value.

Process & IT Business Transformation Strategic Planning Digital Product Digital Banking Digital Transformation

Areas of Expertise

Digital Transformation

  • Designing and executing digital transformation programs
  • Digital maturity and capability assessment
  • Digital operating model design and improvement
  • Business process design and improvement
  • Business transformation and digital service delivery models
  • Customer journey analysis and improvement
  • Business and technology alignment
  • Change and organizational transformation management

Product & Business

  • Product strategy and planning
  • Product discovery
  • Business analysis and development
  • Requirements analysis and needs assessment
  • Product roadmap and prioritization
  • Product lifecycle management
  • B2B and C2B product development
  • Market and new business opportunity analysis

Strategy & Planning

  • Strategic planning
  • Business planning
  • KPI definition and monitoring
  • Performance management
  • Capacity planning and resource planning
  • Problem analysis and solving
  • Process design and improvement
  • Stakeholder management

Banking & FinTech

  • Digital banking
  • Corporate banking
  • Internet banking
  • Digital financial services
  • FinTech
  • Payments
  • Digital transformation in banking

Experience

Product Manager / Product Owner · Kharazmi Information Technology Development

Worked in the IT and banking solutions domain, contributing to business analysis and product development.

Business AnalysisProductBanking

Product Manager / Product Owner · Sadad Data Processing

Contributed to digital banking and financial services projects, requirements analysis and process improvement.

Digital BankingBPMProduct

Product Manager / Product Owner · Dotin

Developed banking and payment products, aligning business and technology.

FinTechPaymentProduct

Product Manager / Product Owner · Shahr Innovation Development

Worked on digital transformation and strategic planning, designing and developing digital services.

Digital TransformationStrategy

Projects

Collaboration with major organizations in the banking industry across digital banking, internet banking, corporate banking, financial management and digital branch.

Bank Melli

Contributed to digital banking and financial services projects driven by business requirements analysis.

Digital BankingFinancial Services

Bank Saderat

Developed and improved banking solutions with a focus on customer experience and digital processes.

Internet BankingCustomer Journey

Bank Shahr

Designed and developed digital services, aligning the product with business strategy.

Digital ProductStrategy

Bank Pasargad

Contributed to corporate banking and financial management, improving related processes.

Corporate BankingProcess

Selected Research & Publications

  • Master's thesis: A Model for IT Strategic Planning and Competitive Assessment Using the Quality Function Deployment (QFD) Approach

    Master's thesis

  • A Model for IT Strategic Planning and Competitive Assessment of Quality Function Deployment Approach

    International Business Management Journal

  • A Model for IT Strategic Planning Using the QFD Approach

    3rd Annual Strategic Management Conference

  • Collaboration of Banks and Fintechs in Crisis Management: Financial Resilience in the Era of Crises

    2nd International Conference on Management, Economics and Entrepreneurship

  • A Win-Win Game for Banks and Fintechs

    Financial Technology Magazine

  • FinTech in the Payment Network: Smartening the Financial Industry

    Payment Network Concepts in the Financial Industry

  • The Industrial Revolutions Impacts (The Future is SMART)

    International Conference on Economics and Business Management

Selected Courses & Certifications

  • Agile Product Management (Scrum Product Ownership) Scrum Iran · Spring 2021
  • Process Management & Improvement Based on APQC-BPMN2 Standards Industrial Management Organization · Summer 2018
  • Process Management, Efficiency & Effectiveness Measurement IMQ Academy · Autumn 2012
  • EFQM Excellence Model & Self-Assessment Aryana Industrial Research Group · Autumn 2015
  • Introduction to ISO/IEC 27001:2005 TUV Rheinland Academy · Spring 2013
  • Implementing an ISMS Based on ISO/IEC 27001:2005 Batis Academy · Spring 2013
  • Documentation Requirements in ISO 9001:2008 Poyandegan Safety & Quality · Autumn 2010
  • ITIL V3 Foundation International Certificate QAI Institute · Winter 2010
  • Design Principles & Patterns in SOA and Microservices Samatak · Autumn 2020
  • Applied Software Requirements Analysis Samatak · Winter 2020
  • Introduction to UI/UX and Usability Testing Sadad Data Processing · Spring 2019

Skills & Tools

Frameworks & Standards

APQCBPMNISO 9001ISO 27001ITILEFQMAgile / Scrum

Tools

JiraConfluenceMS VisioArchiMateAxure RPSQL Server

Industry

BankingDigital BankingFinTechFinancial ServicesPayment

Contact

For collaboration, career opportunities or consulting, feel free to get in touch.

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